18Bet Privacy Policy

18Bet Nigeria is a popular platform in Nigeria that places the protection of personal information as one of its top priorities. This Privacy Policy explains to players how their personal information is collected, used, shared, and protected when using the company’s services. It also outlines users’ rights regarding their data.

This document is part of the overall agreement between the user and 18Bet, and must be read in conjunction with the platform’s Terms and Conditions before using any services. By completing the registration form or using the platform, the user automatically agrees to these terms. If the person does not agree with any of the clauses, they are advised to stop using the platform to avoid potential negative consequences.

18Bet Nigeria is a subsidiary of Shark77 Limited, which is registered in Malta under company number C78760. The official registered address is Vault 14, Level 2, Valletta Waterfront, Floriana FRN 1914, Malta.

For legal purposes, Shark77 Limited acts as the data controller. This means the company primarily determines how and why a customer’s personal information is processed. Currently, 18Bet Nigeria operates following local data protection laws, ensuring responsible handling of all client data.

What Personal Information 18Bet Collects

18Bet Nigeria collects personal data to provide players with the best possible user experience on the platform. The type of data collected depends on how users interact with the platform. A detailed explanation of each category is provided in the sections below.

Automatic Data Collection

Before the user begins filling out the registration form, 18Bet automatically collects certain technical information to improve service performance and ensure maximum security for all clients. This information may include:

IP address and device type;
Browser version, language, and user settings;
Current operating system and screen resolution;
Internet service provider;
Date and time of access;
Pages visited, time spent on site, and user actions on the 18Bet Nigeria platform;
Error messages and the loading speed of specific pages for the user.

All of this data helps the company monitor system performance and enhance the overall user experience.

Data Collection During Registration

Additional data is collected when users fill out the registration form. When creating an account on 18Bet Nigeria, users may be asked to provide the following information:

Full username;
Date of birth;
Current citizenship;
Identification card that is issued in the country of residence, such as a passport, driver’s license, ID Card, and others;
Residential address;
Email and cell phone address;
Username and password;
Records of communication with technical staff.

This information is essential for verifying user identity, complying with Nigerian regulations, and delivering personalized customer support.

Financial and Payment Information

To process secure deposits, withdrawals, and other transactions, 18Bet Nigeria may collect the following financial data:

Bank account numbers or IBANs;
Payment card information;
Dates, amounts, and payment methods selected by the customer;
Monthly income and reported expenses for all gaming sessions;
Evidence of ownership of payment funds;
Other payment-related documents as required.

This type of data is handled with strict confidentiality and is used exclusively to facilitate payments and ensure compliance with Nigerian financial laws.

Additional Technical and User Data

When using the platform, 18Bet Nigeria may collect the following additional data:

Log-in timestamps;
Information about the browser and device on which the services are used;
Language preferences;
Gambling games used, time spent in them, and betting patterns;
Location, e.g., the client’s IP address, is taken;
Referral sources, e.g., company links.

Some of the information collected by the platform is aggregated and anonymized by the platform to improve the platform’s performance and allow for increased user engagement.

Information from voluntary surveys and testimonials

The platform may invite the User to take surveys or make a testimonial for a certain product available in the company’s assortment. All information received about a product or other aspect is stored and analysed to improve the quality of services. Participation in surveys is always voluntary, and no one is forced to perform this action.

Third-party and public sources

To verify user data and fulfil legal obligations, 18Bet has the right to collect or confirm information from trusted sources, which may include the following:

Social media platforms that may be used for login;
Credit reference agencies or fraud prevention databases;
Government and law enforcement registries;
Banks and payment providers;
Public databases.

Any information listed above from third parties is obtained only lawfully and only when necessary.

How 18Bet Nigeria Uses Customers’ Personal Information

18Bet Nigeria collects and processes personal information strictly on legal grounds and fully respects user privacy. All data is used for specific, lawful, and necessary purposes only.

The main purposes for which user data is used include:

Account Creation and Verification. To complete the registration process, verify user identity, and confirm legal age for gambling as required by Nigerian law;
Access to platform services. Information is collected to allow users to place bets, access casino games, manage their accounts, and enjoy a seamless gaming experience;
Payment Processing. Processing deposit transactions, withdrawals, bonus credit accrual, and promotional offers all combine to require the collection of information to ensure the security and compliance of financial transactions;
Fulfilling legal and regulatory obligations. The collection of certain information enables correct compliance with anti-money laundering, fraud, terrorist financing laws, and gambling regulations both within and outside Nigeria;
Maintaining the security of the platform. Detection, prevention of unauthorized access, etc., hijacking of customer account, misuse of promotions;
Customer support and communication. Certain information helps the support team respond to inquiries, complaints, and technical issues, as well as deliver important updates about the services or changes to the Terms and Privacy Policy;
Marketing and promotions. With the user’s consent, promotional content may be sent based on user preferences and activity. Users can opt out of marketing communications at any time;
Improvement of platform services. Some data is used to analyze user behavior, test new features, improve performance, and tailor content, always in an aggregated or anonymous format.

How 18Bet Nigeria Shares User Data

18Bet Nigeria respects customer privacy and does not sell user data to third parties. However, there are specific situations where data may be shared with third parties such as partners or authorities for legal, operational, or service-related reasons. All such data transfers are strictly regulated.

Data may be shared with third parties in the following cases:

Internal Transfers Within the Company. Data may be shared within the Shark77 Limited group of companies to support administrative functions, customer support coordination, internal audits, fraud prevention, and other internal needs;
Service Providers and Partners. 18Bet works exclusively with trusted service providers who may access certain user information, such as for transaction processing, data storage, bonus delivery, or promotional activities. All partners are contractually obliged to maintain confidentiality;
Data transfer to government authorities. The transfer of customer personal information to authorities is done to comply with the laws of Nigeria, to combat fraud, money laundering, to protect customer rights, and other aspects necessary for the correct operation of the platform;
Corporate changes. In the event of a merger, sale, or reorganization of 18Bet Nigeria’s business, user data may be transferred to the company with prior notice of this action to customers;
International Data Transfers. Players’ data may be stored outside of Nigeria, where protection is adequate and good legal safeguards are utilized. In some cases, consent is sought from users for this action.

How long does 18Bet keep customer data

18Bet retains customer data for as long as necessary to fulfil its purposes or as required by Nigerian law.

The length of time data is retained depends on several factors:

Legal requirements. Legislation requires them to be kept for 5 to 10 years, even after account closure;
Business Needs. Active users’ data is stored to carry out support, resolve disputes, and comply with regulations;
Anti-fraud. If a player is suspected of questionable gameplay or violating the platform’s rules, data may be stored for longer.

If a user wishes to opt out of the platform’s services and wants to close the account, the company deactivates the account, but some data still remains if required by law. Superfluous information is anonymized and no longer contacted by the client. Statistics and analytics that are not linked to the client in any way can be kept longer, as they are not subject to personal data protection.

User rights

18Bet Nigeria ensures that each user has full control over their data by Nigerian law and international standards. The basic rights of the customer include the following points:

Access to data. The user can request a copy of their data, including account information, payments made, and gaming activity, at any time;
Making Changes. If any data is out of date, the user has every right to request an update;
Deleting data. The client has full grounds to delete their data if they refuse to use 18Bet’s services or withdraw their consent. However, some information may be retained if required by Nigerian law;
Restriction or objection to processing. The user may restrict the use of their data or object to certain types of processing, such as marketing, unless otherwise prescribed by law;
Withdrawal of consent. The Customer may withdraw consent to the provision of marketing communications at any time, which will not affect access to the platform’s services in any way;
Data Transfer. The user may request the transfer of data to another service in a convenient format.

If the user believes that his/her rights have been violated, he/she may file a complaint with the Nigerian Data Protection Commission or other authorized body.

Security measures and protection of customer data 18Bet Nigeria

18Bet Nigeria employs state-of-the-art technology to protect customers’ data, for example, from unauthorized access, loss, or misuse.

All personal data is received by the platform over a secure communication channel using Secure Sockets Layer (SSL) technology, which encrypts the data as it is transmitted across the expanse of the internet. Personal data is first encrypted and then stored in the platform’s secure cloud servers. Data transmitted on open networks is encrypted using a minimum of TLS 1.2. Information that is at rest is encrypted at the storage layer using AES-256 technology.

While these kinds of strong security methods are used, the user is also solely responsible for storing their personal data. Users are advised to keep their account passwords secret, not to share them with third parties, and to report suspicious activity to technical support.

Privacy Policy Update

18Bet Nigeria may update this Privacy Policy from time to time, for example, when Nigerian law changes, new functionality is launched, or customer data protection is strengthened. These updates may also reflect internal policy adjustments or improvements to our security systems. If there are significant changes, the company will make sure to notify customers via email, website, or when they log into their account. It is therefore recommended that you periodically check that the document is up-to-date.