Terms and Conditions of 18Bet Nigeria
18Bet Nigeria betting Company is a legal online casino platform, as it has a license issued by the Malta Gaming Authority in 2018. These terms and conditions govern the relationship between users and the company. Users should familiarize themselves with the terms below to correctly interpret the company’s terms and conditions:
| 18Bet, or the Company | 18Bet Betting Company in Nigeria |
| Player or User | Any person using the company’s services |
| Player’s account | An account created on the website to access the company’s services, which include casino games, sports betting, deposit and withdrawal processing, and customer support |
These terms and conditions, including any changes, are the only applicable version of the agreement between the 18Bet betting company and its players. By registering, the player confirms his understanding and acceptance of these terms. The player is responsible for the legality of his gambling in his country and must comply with all relevant laws.
Betting rules on the 18Bet platform
18Bet accepts bets exclusively through the official website, and other forms, such as email, are not considered. All bets are processed after they are placed and confirmed, and players cannot cancel or change the bet after this point. Players can view their placed bets in the “Betting List” section after logging in. Access to the betting history is provided immediately and includes the betting results for the last six months.
Winnings are credited to the player’s account immediately after the final result is confirmed. Bets are accepted before the announced start time of the match, and if a bet was accidentally accepted after that time, it will be considered invalid.
In exceptional circumstances, the bet may be cancelled, in which case all potential winnings will be cancelled and the bet amount refunded to the player’s account. Express bets combining different selections in one event are not accepted, and if such bets were mistakenly accepted, they will be canceled.
The main features of betting on the 18Bet platform
The Company reserves the right to limit, reject, or change bets in case of suspected fraud, as well as for other reasons related to the integrity of the game. If it is found that the bets were placed by the same person or group, such bets will be canceled, and accounts will be blocked. The company may also cancel bets accepted by mistake if there are not enough funds in the account to cover them.
If the event is cancelled, all bets related to it are automatically cancelled, and the funds are returned to the player’s gaming account. The Company is not responsible for losses incurred due to the operation of the website, including delays and system failures. All bets placed based on incorrect information will be considered invalid and cancelled with a refund.
Registration on the 18Bet platform
To register on the official 18Bet website, players must provide their full name, date of birth, address, and email address. Players are required to keep their contact information and payment details up-to-date to ensure the correct operation of the services and avoid possible problems. It should also be taken into account that players must be at least 18 years old. The betting company has the right to request age confirmation and suspend the account until the necessary documents are provided. If it is determined that the player has not reached the legal age, the account will be closed and the funds refunded.
The Company may require identification documents and proof of income source to verify identity at any stage of using the services. If a player does not provide accurate and complete information or the necessary documents, his account may be restricted, suspended, or closed, and funds in the gaming account may be blocked until the verification process is completed.
18Bet also reserves the right to refuse registration or close an existing account at its sole discretion. Accounts must be registered with the player’s data, and all information provided must be accurate and complete. Registration is allowed only once for each person, family, address, email, and IP address, and players must register in person without having the right to share an account with others.
Closing an 18Bet account
Each player can have only one account on the 18Bet platform. If multiple accounts are identified, all duplicate accounts will be closed, and incomplete bets, bonuses, and winnings will be canceled. The company also prohibits the opening of accounts for professional and amateur athletes, coaches, referees, and their families, as well as for anyone associated with the provision of gaming services.
Players are prohibited from selling, transferring, or purchasing accounts from other users, as well as transferring funds from their account to another player’s account. The use of third-party software, including bots, is strictly prohibited, and if such actions are detected, the account is closed.
If the player decides to close his account, he must send a request from the registered email address to the support address. The account will be closed after the request is confirmed, which may take up to 24 hours. Players who have closed their accounts for reasons unrelated to responsible gaming can restore them by sending a support request.
Accounts of players who have not been active for 12 months are considered inactive. In case of closure, the company will try to refund the remaining funds of the player using the available information from his account. Funds that can be cashed out may remain on inactive, closed, and excluded accounts. To do this, the player must contact customer support.
Making a deposit
18Bet works with various payment providers to process deposits and withdrawals. Processing times and fees may vary depending on the method, and delays of up to several hours are possible. If the funds were mistakenly credited to the player’s account, he is obliged to notify the 18Bet employees about this. Otherwise, if an error is detected, the company will deduct the amount without prior notice, and all winnings received after the error will be canceled.
All deposits on the platform are intended exclusively for use in games. Players must wager the deposited amount at least three times before they can withdraw funds. The minimum deposit is 10,000 NGN, and it may vary depending on the chosen payment method.
Withdrawal of funds
Withdrawal of funds is allowed to players only using the same method that was used to make the deposit, if this method is available for withdrawal. The withdrawal limit is 5,000,000 NGN per week. For multiple withdrawals within 30 days, a commission of 8% of the withdrawal amount will be charged. This fee can also be applied if the deposit has not been wagered at least 5 times. The company recommends using e-wallets for faster and safer transactions, as credit card problems can cause delays.
To process withdrawal requests, players must provide a copy of their ID, a photo, a copy of their credit or debit card, as well as a bank statement or utility bill confirming the address. If the payment method is registered in a name other than the account holder, additional identification documents may be required.
Responsible Gaming Tools for Players
18Bet takes gambling-related issues seriously and offers players various tools for responsible gambling. The main ways to play a responsible game are presented below:
- Players can set financial limits, including deposit limits. Limits on losses are also available, which help to control the maximum losses within a given time. In addition, players can set limits on the total turnover, which prevents the possibility of making additional bets after reaching the set limit;
- Reality check and session limit functions are provided to control the time spent in the game. The reality check notifies players of the time that has passed since the start of the game session, and the session limit fixes the duration of the game and does not allow you to close the notification until the session is completed;
- Players can use the option of self-exclusion for a certain or indefinite period. In this case, access to the account will be restricted, and all outstanding funds will be refunded. Self-exclusion can be set for 1, 3, 6, or 12 months, 5 years, or indefinitely. After the end of the self-exclusion period, the player may need to contact customer support to restore access to the account.
Complaints
If players have any complaints, they can contact the customer support department on the official website. The company’s staff will try to provide a response or solution within 48 hours of receiving the letter. In any case, the players will receive the result of the complaint review within ten days. If additional investigation is required, this period may be extended by another ten days. If the players feel that the complaint has not been satisfactorily handled, they can refer the dispute to an alternative dispute resolution organization.
Bonuses on the platform
For information about the specific conditions of participation in the promotions, players should familiarize themselves with the rules of each promotion. 18Bet reserves the right to verify compliance with the requirements of all participants before granting bonuses. Players can participate in sports and casino-related promotions, but they cannot participate in both at the same time.